Unlocking Growth with AI: Jeff Oskin’s Vision on Customer Experience and Digital Transformation
In a recent interview with Ticker News, Jeff Oskin, founder of Newlogiq, shared his expertise on how artificial intelligence (AI) is transforming the landscape for small and mid-sized businesses (SMBs). At Newlogiq, Jeff is dedicated to helping companies unlock growth by aligning customer experience strategies with the power of digital transformation. His insights underscore the potential of AI to drive meaningful results for businesses while also acknowledging the hurdles that SMBs often face on this journey. A copy of the interview can be found by clicking here.
AI’s Transformative Role in Customer Experience
Jeff’s interview sheds light on a critical but often overlooked aspect of digital transformation: the human element. As he discussed, AI offers SMBs more than just automation and efficiency. When integrated thoughtfully, it can empower companies to deliver a more personalized, responsive customer experience. For Jeff, customer experience isn’t a byproduct of technology—it’s the driving force behind it. By connecting people, processes, and technology, Newlogiq helps clients harness AI to enhance every touchpoint in the customer journey.
Bridging Strategy and Execution
One of the biggest challenges for SMBs is aligning strategy with execution. According to Jeff, this alignment is essential for companies looking to maximize the value of their digital investments. Through Newlogiq’s consulting approach, Jeff emphasizes creating a cohesive roadmap that connects high-level goals with day-to-day operations. “Strategy without execution is just an idea,” he says. “Our role is to make sure that the strategic vision translates into tangible actions that positively impact the customer experience.”
The Balance Between Innovation and Leadership
Jeff’s insights also reflect his deep understanding of the balance between technological innovation and effective leadership. While AI can drive incredible efficiencies, it also requires a company culture that’s prepared to embrace change. For Jeff, leadership plays a pivotal role in fostering this culture and ensuring that teams feel empowered, supported, and aligned with the broader vision.
Overcoming Implementation Hurdles
Despite the transformative potential of AI, Jeff doesn’t shy away from addressing the implementation hurdles SMBs often encounter. He discusses common challenges, such as limited resources and skill gaps, that can hinder progress. To Jeff, these hurdles are not insurmountable. At Newlogiq, he and his team help SMBs navigate these challenges by focusing on scalable solutions tailored to each client’s unique needs, resources, and objectives.
Looking to the Future
Jeff’s interview with Ticker News highlights his forward-thinking perspective on AI and customer experience. As more SMBs explore AI, his insights provide a roadmap for businesses eager to transform without losing sight of the human side of customer engagement. With Jeff’s guidance, Newlogiq is well-positioned to continue leading the charge in helping businesses realize the full potential of AI.
For SMBs looking to take their customer experience to the next level, Jeff’s interview is a must-watch. It’s clear that with the right strategy, AI can be a powerful tool for growth and transformation. And at Newlogiq, Jeff Oskin and his team are committed to guiding businesses through every step of that journey.