Our services

Reporting & Analytics

Newlogiq Reporting & Analytics Services

Many Service Business Leaders Stuggle with Insights Into Their Business

As a service leader responsible for field service operations, you know that data-driven decision-making is crucial for optimizing performance, improving customer satisfaction, and driving growth. However, many service leaders find themselves frustrated with their current reporting and analytics solutions, which often fail to deliver the actionable insights they need to make informed decisions.

At Newlogiq, we’ve worked with service leaders across various industries and have identified several common pain points associated with inadequate reporting and analytics solutions, including:

  1. Fragmented data sources – Field service organizations often rely on multiple systems to manage different aspects of their operations, such as work order management, parts inventory, and customer communication. Without a centralized, integrated platform for reporting and analytics, service leaders struggle to gain a holistic view of their operations and identify trends and opportunities for improvement.
  2. Lack of real-time data – In today’s fast-paced business environment, service leaders need access to real-time data to make quick, informed decisions. However, many reporting and analytics solutions rely on outdated, batch-processed data, which can lead to missed opportunities and delayed responses to emerging issues.
  3. Limited customization and flexibility – Off-the-shelf reporting and analytics solutions often lack the customization and flexibility needed to meet the unique needs of field service organizations. Service leaders may find themselves constrained by pre-built reports and dashboards that don’t align with their specific KPIs and business objectives.
  4. Complex and time-consuming report creation – Creating custom reports and analyses can be a complex and time-consuming process, often requiring specialized skills and resources. This can lead to a backlog of reporting requests and a lack of timely insights for service leaders and their teams.
  5. Inability to predict and prevent issues – Many reporting and analytics solutions focus on historical data and reactive metrics, rather than providing predictive insights that can help service leaders anticipate and prevent potential issues. This can lead to a perpetual cycle of firefighting and a lack of proactive, data-driven decision-making.

How Do We Help?

Our Reporting & Analytics Solutions

At Newlogiq, we understand the frustrations that service leaders face when dealing with inadequate reporting and analytics solutions.  With more than 25 years experience running and supporting service organizations, our consulting experts understand the importance of accessing information in a timely and easily digestible manner. That’s why we offer comprehensive consulting services to help organizations access information, including:

  1. Choose & Implement Reporting & Analytics Solutions – We work closely with your team to assess your current software tools and business processes to help identify the optimal reporting solution for your business.  With hundreds of solutions on the market, it is critical to ensure whatever platform is chosen integrates with your existing field service software platforms.
  2. Better Leverage Existing Tools – Over the last decade or so, many organizations have tried to deploy reporting & analytics solutions, but unfortunately remain frustrated with the lack of available information.  We audit your use of existing tools and develop plans for you to preserve your investment, while building the data and information reports critical to providing you visibility. 
  3. Training & Change Management – For those with an existing solution, but are struggling with broad use, we provide a suite of training and change management services to ensure your teams leverage the reporting & analytics investments you’ve already made for the organization.
  4. Develop a Data Strategy – We tap into our deep understanding of field service software solutions to develop a comprehensive data strategy that integrates disparate data sources and enables real-time insights.  By defining a data strategy, it is easier for organizations to identify data gaps and/or process breakdowns that are contributing to limited business insight.  

Don’t let inadequate reporting and analytics solutions hold your field service operations back. Contact Newlogiq today to schedule a consultation and take the first step towards optimizing your operations and driving profitability.