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The Hidden Cost of Leadership Misalignment (And How CEOs Miss It)

Most CEOs don’t realize it at first.
Your leadership team seems smart. Everyone’s busy. There’s no major conflict.

But something still feels off.

Execution is slower than it should be.
Decisions stall or get revisited.
Your calendar is full of meetings that don’t seem to move the needle.
And when you dig into problems, you hear different stories from different people  none of them wrong, but none of them aligned.

This is leadership misalignment.
It’s rarely loud. It’s almost never intentional.
But left alone, it becomes one of the biggest hidden costs in growing companies.

How CEOs Miss the Warning Signs

Most CEOs assume misalignment looks like conflict.
Arguing. Tension. Power struggles.

But in mid-market companies, misalignment is quieter. It looks like:

  • Too many meetings with unclear outcomes
  • Leaders solving problems in isolation
  • Strategy that sounds different depending on who explains it
  • Departmental goals that don’t reinforce each other
  • Issues that get discussed, then surface again weeks later

The reason it gets missed is because everyone’s still working hard. The business is still moving forward. But the effort isn’t translating into consistent execution  and the CEO can feel it, even if they can’t name it.

The Real Cost: Execution Drag and Cultural Erosion

Misalignment isn’t just a leadership issue. It creates ripple effects across the company.

Here’s what it costs over time:

1. Execution Drag

When the leadership team isn’t on the same page, decisions slow down. Priorities shift without warning. People waste time debating instead of doing. And no one’s quite sure what’s most important.

Even a 10% drop in clarity at the top can create 30% execution drag in the business.

2. Cultural Erosion

Misalignment at the top breeds confusion below. Teams start second-guessing. Middle managers struggle to defend or explain strategic choices. Accountability slips.
Eventually, high performers get frustrated  not because of the work, but because of the noise around the work.

Why Alignment Gets Harder as You Grow

In smaller companies, alignment happens naturally. Everyone’s in the same meetings. Strategy changes can be shared in a hallway conversation.

But once you cross $10M and especially as you build a true leadership team, that organic alignment disappears.

The leadership team needs intentional structure to stay aligned, or each person starts leading their own version of the business.

This is often the moment when CEOs feel like they’re working harder than ever, but the company feels heavier and less responsive than it used to.

If that’s where you are, this article might hit home:


👉 The CEO’s Real Job Once Your Company Passes $10M

How to Spot (and Fix) Misalignment

The good news: this is solvable. But it takes more than a team retreat or a strategy offsite.
Fixing misalignment starts with a few hard questions:

  • Is your leadership team aligned on the real priorities  or just the calendar?
  • Do your team’s goals reinforce each other or conflict in practice?
  • Are you making decisions with shared context  or based on who’s in the room?
  • Can every person on the team explain the strategy the same way?
  • Are you revisiting the same issues repeatedly without resolution?

Once you’ve asked these questions honestly, the next step is structure:

  • Shared planning rhythms that align execution across departments
  • Crisp ownership and decision rights to reduce backchanneling
  • Clarity on metrics, roles, and expectations, without silos
  • Real conversations on tension, tradeoffs, and team behavior

Frameworks like EOS, Scaling Up or Lencioni’s 5 Dysfunctions can help guide these conversations, but the real work is in the commitment to align at the top and stay aligned over time.

Final Thought

If execution feels slower than it should…
If your team is talented but not operating as one…
If you’re constantly the one reconnecting dots or translating priorities…

It’s worth stepping back and asking:
Where are we misaligned and what’s it costing us?

Leadership misalignment isn’t loud. But the results are.

A short conversation often brings clarity.
Reach out to Newlogiq if you’d like to talk through where your leadership structure might be holding you back.

EOS vs Scaling Up vs Business Made Simple: Which One Fits Your Business?

Choosing a business framework can feel like choosing a playbook before you know the rules of the game.

Business Made Simple. EOS. Scaling Up..

They all offer structure, focus, and momentum. And the truth is, all three can work. But they’re not one-size-fits-all. Each is built for a different kind of company and a different stage of growth.

At Newlogiq, we don’t push a favorite. We don’t believe there’s a “best” system. We focus on outcomes. The right system is the one that helps your leadership team move faster, align better, and lead with more clarity.

Let’s take a look at each and help you decide which one might actually fit your business.

Why Use a Framework at All?

As your company grows, things start to shift. Communication gets harder. People step on each other’s toes. Meetings feel less productive. Decisions get stuck. And you start to realize that what used to work isn’t working anymore.

This is usually when a CEO starts looking for structure. Not because the business is broken, but because it’s getting more complex. And informal systems don’t hold up as you scale.

A good framework helps you bring order to that chaos. The trick is picking the one that actually matches where you are right now.

1. Business Made Simple

Best For: Early-stage or smaller companies that need help with messaging, clarity, and basic leadership systems.

Business Made Simple is simple by design. It’s focused on storytelling, clear communication, and leadership development. It helps founders lead better, clarify their message, and build healthy internal communication.

Why it works:

  • Easy to understand and implement
  • Great for newer leaders or teams without formal structure
  • Strong focus on messaging and leadership clarity

Where it may fall short:

  • Doesn’t offer a full operating system
  • Not designed for layered teams or scale-stage businesses
  • Lacks depth in strategic or financial planning

Quick Side-by-Side Comparison

FeatureBusiness Made Simple        EOS     Scaling Up
Best Stage$500K–$5M$2M–$30M$10M–$250M+
Team ComplexitySolopreneurs or small teamsSimple, small teamsMulti-layered orgs
Strategic PlanningLimitedLightStrong
People SystemsPersonal growthRight People, Right SeatsTalent Bench, Accountability Charts
Financial FocusLight touchScorecardsCash tools, margins, profit drivers
Meeting RhythmsSelf-led planningLevel 10 meetingsCustom rhythms
ImplementationDIY and accessibleSimple and structuredModular and deeper

2. EOS (Entrepreneurial Operating System)

Best For: Founder-led companies between $2M and $30M who need focus, accountability, and a common language.

EOS helps leadership teams get aligned and consistent. It’s simple, structured, and brings discipline to the business without overwhelming your team. You get tools like the Vision/Traction Organizer, Level 10 meetings, Rocks, and the People Analyzer.

Why it works:

  • It simplifies decision-making
  • Everyone knows what they’re responsible for
  • Meetings are structured and predictable

Where it falls short:

  • It doesn’t go deep into strategy or scaling
  • Cash flow, pricing, and advanced people systems are barely touched
  • It can start to feel repetitive as your company grows in complexity

3. Scaling Up

Best For: Companies in the $10M to $250M range managing multiple leaders, departments, or locations.

Scaling Up is designed for complexity. It gives you more tools and deeper systems to handle growth. Built around the Four Decisions – People, Strategy, Execution, and Cash – it helps leadership teams work together instead of in silos.

Why it works:

  • It gives CEOs and teams a way to think long-term and act weekly
  • There are tools to align the company across functions
  • It brings financial focus and clarity to leadership

Where it can be a challenge:

  • It takes more effort and buy-in to implement
  • Without strong facilitation, it can overwhelm teams
  • It’s not ideal if your leadership team isn’t ready to stretch

So… Which One Should You Use?

That depends on your business. Your leadership team. Your goals. And your stage.

Business Made Simple is useful when you need clarity and want to lead better.

EOS is great when you need to get aligned and disciplined.

Scaling Up is powerful when you’re scaling fast and need depth.

There’s no trophy for picking the “right” framework.
There is value in picking the one that fits where you are today and helps you get to where you want to go next.

At Newlogiq, we’ve helped companies start with one framework, evolve into another, and blend the parts that actually work for them. We’re not here to sell you on a system. We’re here to help your business scale the right way, with the right structure behind it.

Final Thought

If you’re feeling stuck, scattered, or unsure where to go next, it may not be your people or your effort. It might be that the system under your business just isn’t strong enough anymore.

Frameworks don’t solve everything. But the right one, used the right way, can create the clarity and rhythm your team needs to lead at the next level.

If you’re not sure what fits, that’s completely normal. Most teams just need perspective and a plan that’s built around their real-world challenges.

👉 Reach out to Newlogiq if you’d like to figure out what structure your company actually needs next.

Why Most $10–50M Companies Stall at the Same Growth Ceiling

The Ceiling Most CEOs Don’t See Coming

If you’ve grown a company into the $10–50M range, then you already know what hard work looks like. You’ve put in the hours, made the sacrifices, and built something real.

But at some point, things start to feel off.

Revenue becomes unpredictable. You’re hiring, but the accountability is unclear. Some departments are sharp and running well, while others feel like a mess. You’ve outgrown your old systems, but nobody agrees on what the new ones should be.

And here’s the catch: the problem usually isn’t effort. It’s structure.

This growth ceiling is more common than most people realize.

Why the $10–50M Range Is So Tough

This isn’t just a rough patch. It’s a real turning point.

We’ve worked with dozens of leadership teams at this stage, and the same issues show up again and again:

1. You Can’t Stay Flat Anymore

At $5M, you could get by with a flat org chart. But at $30M, that structure becomes a bottleneck. Department heads need to lead, not just manage. You need real layers, not just more meetings.

2. Your Playbook Is Outdated

What worked in the early days starts to break down. Roles, rhythms, and systems all need to evolve. You might still be running EOS, but it’s starting to feel too light for the complexity you’re now dealing with.

3. Accountability Is Blurry

Titles don’t match responsibilities. Metrics are tracked, but no one truly owns the outcomes. Everyone’s busy, but it’s hard to tell what’s actually getting done.

4. You Have a Team, But Not a Leadership Team

You’ve got good people, but they’re not functioning as a united group. Meetings turn into status updates instead of decisions. Strategy feels scattered. Alignment is thin.

5. You’re Still the Bottleneck

Even with a team in place, major decisions still land on your desk. It’s not sustainable. And it’s a sign the company depends too much on one person to operate at scale.

This isn’t bad management. It’s a structure that simply hasn’t evolved fast enough to support the next stage of growth.

Hustle Helped. Now It’s In the Way.

When growth slows down, most founders do what they’ve always done: work harder.

They stay later. Get more involved. Take problems into their own hands.

It comes from a good place, but it doesn’t scale.

What you need now isn’t more hustle. What you need is a structure that can carry the weight of the business without relying on you for everything.

This is the shift from being a founder who runs the business to a CEO who builds a company that runs itself.

From Startup Mode to Scale Mode

In our work with mid-market companies, we often help leadership teams make the leap from what got them here to what will actually take them forward.

This is where frameworks come into play.

EOS is excellent for getting organized early on. It brings discipline, structure, and language to companies that have never had it.

But for many CEOs in the $10–50M range, EOS starts to feel limiting. Level 10 meetings become repetitive. Rocks don’t capture the bigger strategic moves. Tools like the People Analyzer feel too simple for the leadership challenges you’re facing.

That’s where Scaling Up comes in. It’s designed for complexity.

It helps CEOs and leadership teams:

  • Think further than a one-year plan
  • Build structure around performance and accountability
  • Align around real strategic priorities
  • Grow leadership pipelines and succession plans
  • Drive profit, not just revenue

We’ve worked with teams who still run EOS for weekly meetings but layer Scaling Up on top to support scale. That combination can unlock real clarity and momentum.

If you want to dig deeper into that comparison, here’s a post that breaks it down:
Is EOS Running Out of Steam? What Comes After Year 3 

It’s Not About Systems. It’s About Freedom.

Let’s be honest. No framework is perfect. But structure matters.

Without it, you keep spinning your wheels. You work harder, but get less return. The business feels heavy.

With the right structure in place:

  • Leaders step up and lead
  • Meetings drive real decisions
  • The company moves forward without daily intervention
  • And you, as the CEO, finally get space to lead strategically instead of reactively

This is what real leverage looks like. And it’s the key to scaling without burning out.

Take a Step Back

If you’ve felt things getting harder lately, the slow growth, the misalignment, the leadership tension, it’s not just your company. It’s the stage you’re in.

And you’re not alone.

Most companies between $10–50M hit this ceiling. What makes the difference is whether you keep pushing through it or take the time to realign your structure for what comes next.

If this resonates, it’s worth stepping back to take a look.

A short conversation often brings surprising clarity. This is a pattern we see all the time  and it’s more solvable than it seems.

👉 Reach out to Newlogiq if you’re ready to explore what’s really holding you back.

The Value of an AI Assessment for SMBs

In today’s rapidly evolving business landscape, small and medium-sized businesses (SMBs) are increasingly turning to artificial intelligence (AI) technology to gain a competitive edge.

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Jeff Oskin Headshot

Jeff Oskin

Owner

In today’s rapidly evolving business landscape, small and medium-sized businesses (SMBs) are increasingly turning to artificial intelligence (AI) technology to gain a competitive edge. An AI assessment refers to the process of evaluating a company’s current capabilities, determining how AI can be leveraged to drive growth and innovation and developing an AI roadmap with associated ROI. For SMBs, investing in AI technology is crucial for staying ahead of the curve and meeting the demands of an increasingly digital marketplace.  An AI assessment is the pragmatic first step in navigating the complex and rapidly changing field of artificial intelligence.

Benefits of AI Assessment for SMBs

One of the key benefits of conducting an AI assessment for SMBs is the potential to identify areas where AI can drive increased efficiency and productivity. By automating repetitive tasks and streamlining processes, AI technology can help SMBs operate more effectively and focus on strategic initiatives. Additionally, AI can lead to significant cost savings by reducing manual labor and optimizing resource allocation.

Moreover, an AI assessment can identify ways to improve decision-making for SMBs. By leveraging AI-powered analytics and insights, businesses can make data-driven decisions that drive growth and profitability. This can also lead to enhanced customer experiences, as AI technology can personalize interactions and anticipate customer needs.

Next, AI assessments, when properly done, can provide SMBs with insights into new market opportunities and trends that may provide a competitive advantage.  By leveraging AI to analyze market data and consumer behavior, businesses can stay ahead of competitors and adapt quickly to changing market conditions.

Finally, AI assessments can help SMBs improve their internal processes and workflows by identifying bottlenecks and inefficiencies that may be hindering growth. By implementing AI solutions to optimize operations, businesses can streamline their processes, reduce costs, and enhance overall productivity.

How to Conduct an AI Assessment

To conduct an AI assessment for SMBs, it is essential to first understand the company’s business goals and objectives. By aligning AI initiatives with strategic priorities, SMBs can ensure that technology investments deliver tangible results. Next, businesses should identify key areas for AI implementation, such as customer service, marketing, or operations. Finally, selecting the right AI tools and technologies is crucial for successful implementation and maximizing ROI.

When conducting an AI assessment, SMBs should also consider the scalability and flexibility of targeted AI solutions to ensure that they can adapt to changing business needs and technological advancements. By choosing AI technologies that can grow and evolve with the business, SMBs can future-proof their investments and stay competitive in the long run.

Finally, collaboration and communication are key components of a successful AI assessment. A well run AI assessment involves key stakeholders from different departments in the assessment process to ensure that all perspectives and requirements are taken into account. By fostering a culture of collaboration and innovation, businesses can quickly identify ways to maximize the benefits of AI technology and drive sustainable growth.

Case Studies

Several SMBs have already experienced success with AI assessments. For example, a retail startup implemented AI-powered inventory management systems, resulting in a 20% increase in sales and a 30% reduction in overhead costs.  

In another case study, a manufacturing company utilized AI technology to optimize their supply chain management processes, resulting in a 25% reduction in lead times and a 15% increase in production efficiency. By leveraging AI to forecast demand, manage inventory levels, and streamline logistics, the company was able to improve operational efficiency and meet customer demands more effectively.

Finally, a financial services firm implemented AI-powered chatbots to enhance the customer experience, resulting in a 40% reduction in customer query response times and a 25% increase in customer satisfaction ratings. By leveraging AI to provide personalized and timely support to customers, the firm was able to improve customer loyalty and retention rates.

Conclusion

In conclusion, the value of an AI assessment for SMBs cannot be overstated. By developing a clear roadmap to leverage AI technology, businesses can drive efficiency, cost savings, improved decision-making, and enhanced customer experiences. As AI continues to evolve, SMBs that begin their journey with an AI assessment are well-positioned to thrive in the digital economy. Looking ahead, the future outlook for AI technology in SMBs is promising, with continued advancements and opportunities for growth and innovation. To learn more about how Newlogiq can provide you a personalized AI assessment, setup a free introductory appointment today.

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A Whitepaper: Developing a Pragmatic AI Strategy for SMBs

A Whitepaper: Developing a Pragmatic AI Strategy for SMBs

In today’s fast-paced technology driven world, Artificial Intelligence (AI) is no longer the exclusive domain of large corporations with hefty budgets. Small-to-mid-sized businesses (SMBs) can also harness the power of AI to streamline operations, enhance customer experiences, and drive growth. However, the key to success lies in developing a pragmatic AI strategy tailored to the unique needs and constraints of SMBs. This whitepaper, authored by Newlogiq, explores the considerations necessary to effectively implement AI within SMBs.

Understanding the Basics of AI

Before delving into strategy, it’s essential to understand what AI entails. At its core, AI refers to the simulation of human intelligence in machines programmed to think, learn, act and emote like humans. There are several types of AI:

  • Narrow AI: This is designed to perform a narrow task (e.g., facial recognition or internet searches).
  • General AI: This type would possess the capability to perform any intellectual task that a human can do.
  • Superintelligent AI: This surpasses human intelligence in every aspect, from creativity to problem-solving.

For SMBs, Narrow AI is the most relevant, as it can be integrated into various business processes to offer immediate and tangible benefits. Narrow AI applications, such as chatbots and predictive analytics, can address specific business challenges without requiring extensive resources.

Understanding these types of AI is crucial for SMBs because it sets realistic expectations and helps in selecting the most suitable AI technologies. While General AI and Superintelligent AI remain largely theoretical and beyond the reach of SMBs, Narrow AI provides practical solutions that can be implemented today.

By focusing on Narrow AI, SMBs can avoid the pitfalls of over-ambition and instead concentrate on achievable goals that deliver measurable results. This focus allows for a more targeted approach, ensuring that resources are used efficiently and effectively.

To Read the Entire Whitepaper, Please Complete this Form…

AI Hallucinations: Understanding Them and How to Avoid Them for Business Owners

As a service leader overseeing field service operations, you understand the importance of managing costs and ensuring the productivity of your team.

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Jeff Oskin Headshot

Jeff Oskin

Owner

We are living in a time where artificial intelligence (AI) is becoming increasingly integrated into our daily lives. It’s being used in everything from our personal devices to business practices. While AI can be a game-changer for many businesses, it’s essential to remain knowledgeable about the potential risks that come with it. One of these risks is AI hallucinations. In this blog post, we will provide an overview of what AI hallucinations are, how they happen, and most importantly, how business owners can avoid them altogether.

Understanding AI Hallucinations

AI hallucinations are errors that occur within AI systems. AI hallucinations refer to situations in which machine learning models, especially deep learning models like neural networks, generate outputs that aren’t consistent with reality or human expectations. They can arise from a malfunction or poor programming. They’re especially noticeable in image, video, and audio synthesis tasks, but they can manifest in a variety of AI applications. AI hallucinations can lead to mistakes in decision-making, which can be costly to a business. These mistakes can range from simple errors to more complex problems that can harm the overall operations and performance of a company.

How AI Hallucinations Happen

AI hallucinations occur when an AI system reaches an incorrect conclusion that is different from what it was supposed to do. This can happen when the data being input is incorrect, or when the AI code is faulty and doesn’t correctly analyze the information. Hallucinations can also arise from how the AI was trained to think, leading it to make inaccurate decisions.

Tips on How to Avoid AI Hallucinations

Luckily, business owners can prevent AI hallucinations by following a few simple steps. Firstly, it’s essential to ensure that the data being fed to the AI is both accurate and unbiased. This can be achieved by making use of multiple sources of data and thorough data cleaning techniques to remove any errors that could affect the results. Secondly, companies need to ensure their AI code is well-designed, with proper testing and debugging processes to minimize the risk of AI hallucinations. Thirdly, it’s crucial to train your AI system in a way that accounts for a variety of situations and scenarios to avoid problems arising from only selective programming. Finally, it’s equally important to monitor the AI systems regularly to ensure that they are functioning as required, and any mistakes can be quickly identified and rectified.

Perform Regular Audits

As a business owner, you should regularly audit your AI system to identify any anomalies or inaccuracies. Auditing involves testing the AI system with known data sets to check if it generates accurate results. If the results generated by the AI system do not match those of the known data sets, then there may be a problem with the algorithms.

Train Your AI System with Diverse Data Sets

Training your AI system with diverse data sets can help to limit the occurrence of hallucinations. By exposing your AI system to a wide range of data, you can help it to recognize patterns and make unbiased decisions. By doing this, you can help your AI system generate accurate results and reduce the likelihood of hallucinations.

Monitor Your AI models’ predictions

As a business owner, it is essential to monitor the predictions your AI models make. By doing this, you can quickly spot any inaccuracies and ensure that your AI system is generating accurate results. You can also create a feedback mechanism that allows users to report when they receive unexpected results.

The Benefits of Avoiding AI Hallucinations

Avoiding AI hallucinations in business applications offers numerous benefits. Enhanced reliability ensures that data-driven insights lead to better-informed decisions. Increased customer trust is maintained and enhanced by avoiding inappropriate or erroneous outputs in customer-facing applications. Cost efficiency is achieved by minimizing errors, avoiding downstream costs, and resource wastage. Regulatory compliance is upheld by adhering to strict standards and avoiding potential legal repercussions. Improved brand reputation is maintained by ensuring the production of accurate and consistent results. Optimized operational efficiency keeps workflows running smoothly by avoiding disruptions caused by AI hallucinations. The accuracy and reliability of AI systems provide a competitive advantage over competitors with unreliable outputs. Furthermore, businesses can minimize risks and cultivate better stakeholder relations by operating AI systems without errors.

Conclusion

AI technology has many benefits for businesses, from automating operational processes to enhancing customer experiences. However, Business owners must take note of the potential risks and one of these risks is AI hallucinations. Fortunately, they can be prevented by carefully monitoring and feeding the AI system with accurate and varied data. It’s vital to ensure that the AI code is well-designed and followed by rigorous testing to minimize the chance for AI hallucinations to arise. In implementing these steps, companies can reap the rewards of seamless operations, improved customer satisfaction, and skyrocketing business growth.

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The Value of a Strong Management Team for Small to Mid-Sized Business Success

Leadership Teams Matter

In today’s competitive business landscape, success depends on more than just a unique idea or a hard-working entrepreneur. As a CEO or business owner, it can be difficult to wear many hats and run every facet of your business. The decision-making and management responsibilities can be overwhelming. Not only are you responsible for leading the charge, but you are also responsible for vision creation, employee management, resource allocation, and strategizing. Therefore, it’s essential to have a strong management team by your side. Through this blog post, we’ll highlight the value of developing a solid management team and the impact it can have on your businesses’ success.

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Practical Artificial Intelligence (AI) Advice for Business Owners – Part 5

Zapier: The Ultimate Artificial Intelligence Automation Tool for Small to Mid-sized Businesses

Learn How Zapier Can Bring Automation to Your Business

This is the fifth and final blog post in the Newlogiq series that discusses artificial intelligence applications that actually deliver value for small-to-mid-sized business owners. Our tool today, Zapier, aims to stitch together many of the AI applications we’ve previously covered with other non-AI applications that likely exist in our business (e.g. Hubspot, Salesforce, Quickbooks, Sage) into logical business flows that radically improve productivity. The goal is to automate many of your day-to-day business operations, freeing up time for you to focus on the big picture. In this blog post, we’ll take a closer look at the features and benefits of Zapier for small to mid-sized businesses.

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Newlogic Launches: Maximizing Business Owner Value Through AI and Leadership Development

For Immediate Release

SARATOGA SPRINGS, NY:  Newlogiq, a Saratoga Springs-based company, has officially launched to help small to medium sized businesses maximize their value through a combination of executive coaching and leadership development services as well as leveraging the rapidly expanding AI applications ecosystem.

At Newlogic, executive coaching and leadership development services are offered alongside assistance in identifying and deploying high-ROI artificial intelligence applications. By leveraging both traditional and modern approaches, Newlogic helps business owners create a competitive edge by implementing better strategies for success.

: Newlogic Launches: Maximizing Business Owner Value Through AI and Leadership Development

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Jim Collins: Insights from a CEO Guru

Introduction

Chief Executive: Jim Collins Ask Me Anything Session

Jim Collins is a well-known management consultant and author of several books focusing on leadership and company culture. Recently, Chief Executive hosted an “Ask Me Anything” session with Mr. Collins, where he provided valuable insights and wisdom for CEOs and Presidents. In this blog post, we will discuss some key takeaways from the session, all of which are key elements in the NewLogiq leadership development program.

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